Product Lead · UX Researcher · Digital Analyst

Hi, I'm
Chris.

I figure out what users need, what is getting in their way, and what a team should do about it. Most of my work has been in healthcare, wellness, and financial services.

Product Management UX Research Competitive Analysis Agile Delivery 0 to 1 Builds Experience Strategy Journey Mapping
View case studies → Download resume ↗
Chris Pennell
Available
Full-time or Fractional
MBA
Rice University, 2026
Experience
10+ years
10+
Years shipping digital products in healthcare, wellness, and financial services
500+
Clinical clients at scale, Jintronix
78%
Guest adoption in 3 weeks, Canyon Ranch
~175
Usability interviews conducted on a single project
About

Most of my career has been turning vague product ideas into something people might actually use

I'm a product lead and 2026 Rice MBA candidate with ten years in healthcare, wellness, and financial services.

I work across research, roadmap, delivery, and iteration. A lot of that has been in regulated environments where you cannot really fake clarity. You have to know what matters, make the call, and keep things moving.

Open to
Full-time roles Fractional PM/Strategy/Research Leadership Advisory Digital product analysis
What I'm Looking For

Product work where strategy and judgment matter. I do my best work with people who want to think clearly, make good decisions, and build something useful.

What I bring
Research that shapes what gets built
I run research, figure out what is actually useful, and turn it into product decisions a team can move on.
Competitive analysis before product direction
I look at the landscape before a team commits to a direction. That work has shaped investment cases, go-to-market strategy, and prioritization.
Agile delivery in complex, regulated domains
I've worked across healthcare, insurance, and entertainment union contexts, managing distributed teams, compliance needs, and a lot of competing priorities at once.
Skills and tools
Product
Roadmapping Discovery MoSCoW RICE OKRs
Research
Ethnographic Usability testing Card sorting Competitive analysis Hypothesis tracking
Delivery
Figma Mural Agile / Scrum Jira
Industries
HealthTech Wellness Insurance Enterprise SaaS
Case Studies

Selected work

5 projects
Canyon Ranch
Principal PM Mobile App 0 to 1
Canyon Ranch
Competitive analysis, usability research, and delivery for a native iOS app that replaced 40 years of paper-based wellness scheduling. 78% guest adoption in 3 weeks and +15% ancillary revenue.
InfoBeans, 5 months View project ↗
Jintronix
PM and UX Lead HealthTech 0 to Scale
Jintronix
Seven years as founding PM, from concept to 500+ clinical clients across North America. 15x increase in patient session time.
Founding PM, 7 years View project ↗
SAG-AFTRA
Principal PM Health Plan
SAG-AFTRA
Health plan enrollment redesign for 160,000 members that reduced confusion and support call volume.
InfoBeans, 5 months View project ↗
CoAdvantage
Principal PM Enterprise SaaS
CoAdvantage
HR platform UX redesign and design system for a national PEO serving 7,000+ businesses across the US.
InfoBeans, 3 months View project ↗
Connect2Trials
Product Strategist HealthTech
Connect2Trials
Clinical trial recruitment MVP that aligned sponsors, sites, and CROs around a patient-first enrollment experience.
Fractional PO, 8 months View project ↗